Layout
Composition principles
Keep the return request, purchased item, policy outcome, and money impact distinct. Show customer communication beside the next action.
Shopify Polaris / Published template
Ecommerce Returns Resolution Workspace
A merchant workspace for reviewing return requests, evidence, policy outcomes, shipment status, and customer resolution.
Prompt reference v1
Preview
Structure blueprint
A return queue with reason and age filters sits beside order context, item evidence, logistics progress, and resolution actions.
Interaction
Behavior and access
Resolution actions explain consequences, refunds require confirmation, and unavailable logistics data is visibly separate from an empty state.
Implementation
Engineering boundaries
Use server-owned order, refund, and shipment states with immutable monetary snapshots. Never release funds from client state.
Design system
Shopify Polaris token ledger
Shopify's public design guidance and components for merchant experiences.
Color roles
- model
- semantic merchant roles
- requiredRoles
- background, surface, text, interactive, critical
Typography
- approach
- merchant task hierarchy
- requirements
- scannable resource names, clear numerical context
Spacing
- approach
- task-based merchant layout
- baseUnitPx
- 4
Component rules
- feedback
- Explain consequences and recovery for critical actions.
- resources
- Keep filters and resource actions close to the resource list.
Classification
Where this template fits
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