Layout
Composition principles
Keep customer, issue, impact, owner, and service commitment together. Separate private notes from customer-visible communication.
Salesforce Lightning Design System / Published template
Customer Support Escalation Console
A service workspace for triaging escalations, understanding customer context, coordinating owners, and documenting resolution.
Prompt reference v1
Preview
Structure blueprint
Priority and age filters lead into an escalation queue, selected-case context, service history, ownership, and resolution steps.
Interaction
Behavior and access
Assignment and resolution require confirmation, new events do not steal focus, and sensitive notes are excluded from public/client DTOs.
Implementation
Engineering boundaries
Use audited server mutations, role-limited case DTOs, and explicit service timestamps. Do not derive priority or entitlement in UI code.
Design system
Salesforce Lightning Design System token ledger
Salesforce's public design system for enterprise application experiences.
Color roles
- model
- semantic interface roles
- requiredRoles
- background, text, brand, success, warning, error
Typography
- approach
- enterprise information hierarchy
- requirements
- compact record metadata, clear action labels
Spacing
- approach
- record-oriented layout
- baseUnitPx
- 4
Component rules
- actions
- Separate global, object, and record-level actions.
- records
- Group identity, status, ownership, and next actions consistently.
Classification
Where this template fits
Categories
Styles
Industries
Technologies
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