A clear path when an order or access does not go as expected.

For a payment or access issue, keep the order reference and contact the administrator of this MotionCreat installation. Explain what happened and which access or order is affected.

The administrator reviews the verified payment result, order state, access granted, and the reason for the request. A pending, failed, or reversed payment is not treated as completed access.

If a refund is approved, the payment provider may take additional time to post it. A completed refund can revoke access that was granted by the order, according to the current service rules.